Introduction
Human Resource Management plays an important role in any organisation. Focusing on the importance of HRM there are four key areas that will be covered. Internal and External Environments and examples of those from a Human Resource Perspective. Diversity & Inclusion in the workplace with HRM strategies and discussion on Dublin Bus and Diversity inclusion in the workplace. Lastly a look into Performance Management definition and perspective from the organization.
The Environment of HRM
There are two environments of the Human Resource Management, factors relating to the Internal and External Environment. Analysing closely into Internal Environments although there are multiple factors, we will be focusing on Employees and Policies.
Internal Environment
Employees are an important part of any organisation and their internal environment. They are the primary task performers of the workplace. Essentially the employees are the ones who run the company. (Internal and External Environment Factors that Influences Organizational Decision Making, 2020).
Employees, from a Human Resource perspective should meet certain motivational levels. Employees should be stimulated to ensure that they are motivated to come in and complete their work throughout the day. Ensuring that they have certain levels of qualifications and skill and experience to complete tasks given without this the tasks may not be completed by the standards required. Job satisfaction is also particularly important in ensuring that employees have the satisfaction followed by motivation to complete their role efficiently within the organisation.
Policies and procedures are guidelines for managers and supervisors of the organisation. It is a guideline for managing staff in what they can and cannot do. There are certain policies that an organisation must follow in accordance with the law within the Country. Not following certain policies could end in lawsuits towards the organisation. Some policies of the workplace include: Grievances, Disciplinary Actions, Sick Leave, Parental Leave etc. Dublin Bus has a policy specifically for Gender Transition. They are in support of those who are transitioning genders and have made sure that the company has expressed this in their policies. Along with False Claims, Criminal Matters and Confidentiality. (CIÉ Protected Disclosures Policy and Procedures – Dublin Bus, 2020)
External Environment
Taking a close look into the factors of External Environments, focusing on Competition and Technology.
Competition is an environment in which organisations who are in the same market competes and that can prove to be challenging. A clear example of competition in the market is between Burger King and Mcdonalds. Organizations are having to constantly be once step ahead of the competition and developing their products and marketing to stay ahead. (Competitive Environment – an overview | ScienceDirect Topics, 2020)
Technology is always changing and developing which holds significant factor in organizations. Some companies have updated new systems which raises productivity and efficiency such as different payment methods in the workplace. Other technologies have unfortunately proved lethal to some organizations leaving employees redundant because of the technology being able to complete the work. A lot of organizations have had to adapt to the new technological world for their businesses to stay in the competitive market. (Bush, 2020)
Diversity & Inclusion
Workforce Diversity is about the similarities and differences of employees in terms of Race, Religion, Age, Gender, Cultural Background, Disabilities and Sexual Orientation. There are many reasons why diversity is so important to organisations.
Increases Skills & Knowledge
Recruiting with a broad range of skills and knowledge allows for a large talent pool to be in the same workplace. Age is a key factor as an older candidate will have years of experience and knowledge, but a younger candidate would have latest ideas and separate way of thinking which could benefit in decision making.
Boost Company Reputation
Having a more diverse workplace is more attractive to a candidate when applying for job in the organization. This means that that the organization attracts more candidates for the role advertised and has a broader selection of candidates and gives your company a more competitive edge over other organizations.
Access to Broaden Client Base
Diversity among staff when there are multiple languages in the workplace, allows to broaden the client base. This allows for new potential clients and allows for proper communication with the client and there aren’t any language barriers.
Reduced Employee Turnover
Long term employees look better for the company rather than a workplace with constant employee turnover. The workplace with diversity looks more appealing as it shows more inclusivity which gives a sense of acceptance and value in the organization. (12 Reasons Why Diversity is Important in the Workplace, 2020)
“A diverse mix of voices leads to better discussions, decisions, and outcomes for everyone,” (Sundar Pichai)
Managing Diversity & Inclusion
There are multiple ways in which an organization can manage Diversity in the workplace. Outlining Four HRM strategies and how they help to manage Diversity within the working environment.
Dublin Bus
A company with good diversity and inclusion is Dublin Bus. Dublin Bus is a service for the city and County of Dublin. It had been removed from a traditional workplace to a diverse place in 1997 when recruitments initiative was launched. Policy on more diversity in Dublin bus has provided to be beneficial with 46 countries represented on Dublin bus by +3400 staff. Their aim is to manage a workplace that integrates and achieves equality for the employees. They are committed on promoting equality, diversity and ensuring nondiscrimination for both employees and customers.
There are three ways Dublin bus have achieved Diversity and Inclusion within the workplace. Promoting an Inclusive workplace for the employees, provide a Diversity friendly service to their customers and Communicate their commitment to Equality, Diversity and Non-Discrimination to surrounded companies and the community.
The recruitment and promotion systems have been developed to ensure indiscriminative and diverse recruitment. Dublin bus aims for action for Inclusivity in the workplace by making reasonable accommodations for employees who are working with a disability. Sustain a workplace that promotes teamwork and inclusivity, celebrates equality and challenges stereotypes. (Diversity and Inclusion Policy – Dublin Bus, 2020)
The constant promotion of Diversity from Dublin Bus and recently showing their support by wrapping a Dublin bus in 72 flags from across the world.
Performance Management
Performance Management Key Term: can be described as a process by which organisations set goals, determine standards, assign and evaluate work, and distribute rewards (Varma et al., 2008)
“Performance management is the continuous process of improving performance by setting individual and team goals which are aligned to the strategic goals of the organisation, planning performance to achieve the goals, reviewing and assessing progress, and developing the knowledge, skills and abilities of people.” (Michael Armstong)
2020-11-19-1605813241