Essay: The One & Only Resort on the Victoria & Alfred Waterfront

Part A1
The location
The One & Only resort is situated in the famous Victoria & Alfred Waterfront. It is a five star resort. Because of the Mediterranean climate there are mild winters and hot summers, so the whole year long it is nice and warm. There is an exciting nightlife and entertainment around the One&Only.
Rooms
The One&Only resort has a total of 131 rooms. They all have an oversized bath and shower, private toilet, Nespresso machine, in-room safe and in-room business amenities, multi-adaptor, fax/computer connection, two-line communications system, Wi-Fi, LED TV, DVD/CD player, videos on demand and an Ipod docking station.
They have two kinds of rooms: The Marina Rise and the Island.
The Marina Rise
The Marina Rise has 91 rooms and suites. The rooms and suites have private balconies which have a beautiful view on the Table Mountain. Table one shows the details of the rooms and suites from the Marina Rise.
Table 1: Details of the rooms and suites of the Marina Rise
78 Rooms 63m2
– 16 Marina Harbour Rooms ‘515,-
– 39 Marina Table Mountain Rooms ‘461,-
– 23 Premier Marina Table Mountain Rooms ‘553,-
14 Suites
4 Marina Suites 1 bedroom 123m2 ‘996,-
7 Marina Grand Suites 1 bedroom 155m2 ‘1273,-
Table Mountain Suite 1 bedroom 316m2 ‘3532,-
Presidential Suite 2 bedrooms 383m2 ‘5068,-
The One Penthouse 4 bedrooms 1275m2
Island
The Island has 40 rooms and suites which are located surrounded by waterways. The rooms and suites have large outdoor patios or balconies. Table 2 shows the details of the rooms and suites from the Island
Table 2: The details of the rooms and suites of the Island
32 Rooms
32 Island Superior Rooms 73m2 ‘588,-
8 Suites
4 Island Suites 1 bedroom 115m2 ‘1137,-
4 Island Grand Suites 2 bedroom 254m2 ‘1751,-
Restaurants and Bars
Reuben’s
Reuben Riffel is a South African celebrity chef. He opened his restaurant in the One&Only in 2010. The restaurant has a casual feeling and the food includes local flavours. It is served simple, healthy dishes and with fresh ingredients. The restaurant is open for breakfast, lunch and dinner.
Close to Reuben’s there also is a wine loft with more than 5000 wine sorts.
Nobu
Nobu is the World-class master chef Nobuyuki Matsuhisa. He has a blend of Japanese cuisine with South African seafood and Peruvian influences. The Nobu Lounge offers a big selection of beverages.
Vista Bar & Lounge
The Vista Bar & Lounge is located in the centre of the lobby. It has a panoramic view on the Table Mountain. The Bar serves creative light snacks and offers an Afternoon Tea daily, with sweet patisserie and teas from different parts of the world.
Facilities
One&Only Spa
The spa has 10 treatment rooms, two pools with air massage, sauna and aroma-steam rooms, ice fountains and shower with three different water settings.
Fitness Centre
The fitness center is equipped with all the latest materials and offers a lot of different sports like yoga, Pilates, boxing, swimming, stretching and other individual ways to improve the guests’ health and fitness.
Pools& beaches
The hotel also offers an island pool, which is located on of the private islands. This pool offers private sitting areas, a heated infinity pool and the possibility to enjoy a meal on the poolside.
Close to resort there are multiple beaches like Clifton Beach or Pristine beach, where the guest can enjoy the most stunning views. Therefore the hotel also offers surfing and paddle board lessons.
Kids and teens facility
The Kids Only club is a facility that is fully supervised and for kids between the age of 4 and 11. The kids club offers things like arts and craft area, movie/video/game lounge, reading area and a special kids garden. Once in a while there are excursions.
Part A2
Cleaning inventories
In the cleaning plan was decided that Housekeeping need to take care and clean these:
‘ Rooms
‘ Facilities
– Vista Bar
– One&Only Spa
– Fitness center
– Restaurants
‘ Public areas
‘ Convention rooms
Necessities
Housekeeping needs a lot of different products and objects for cleaning the hotel
For cleaning rooms there are multiply supplies needed that will be stocked in a trolley:
‘ Clean sheets, pillowcases and mattress pads
‘ Clean towels and facecloths
‘ Toilet and facial tissue
‘ Fresh drinking glasses
‘ Soap bars
For the cleaning part they need:
‘ All-purpose cleaner
‘ Glass cleaner
‘ Dusting spray
‘ Wax
‘ Toilet cleaner
‘ Vacuum cleaner
‘ Broom
‘ Mop
‘ Cloths
‘ Rubber gloves
It is also handy to take a trash bag, to empty the bins in the rooms; a linen bag, to put the dirty linen in.
Rooms
There are a total of 131 rooms in the One&Only resort. Those rooms are divided in 78 Marina rooms and 14 Marina suites, the rest consist out of 32 Island rooms and 8 Island suites. All the rooms have different facilities in the room. In the table 3 this is the certain object described, the cleaning method and how often this object must be cleaned. Of course there is a difference in furniture and facilities in the rooms and suites but they are cleaned the same way so they are put together in the same inventory, the rows in between brackets only apply to some rooms or suites. The difference in amount of furniture did involve in making the productivity standards.
Table 3: cleaning plan of the rooms
Object Cleaning method Frequency Time Products
Doors/ Door handles Cleaned After room is used 30 minutes All-purpose cleaner and cloths
Closets Dusted After room is used 15 minutes Dusting spray and cloths
Desks Dusted After rooms is used / weekly 20 minutes Dusting spray and cloths
Bedrooms(s) New linen/ dusted After room is used 60 minutes Clean sheet, pillowcases, mattress pads, dusting spray, cloths
Furniture Dusted/ cleaned After room is used / weekly 45 minutes Dusting spray, all-purpose cleaner and cloths
Mirrors Dusted/ cleaned After room in used / weekly 30 minutes Glass cleaner, dusting spray and cloths
Bathroom(s)/ toilet(s) Cleaned After room is used 90 minutes All-purpose cleaner, toilet cleaner, dusting spray and cloths
TV/ telephone Dusted After room is used 5 minutes Dusting spray and cloths
Floors Vacuumed After room is used 20 minutes Vacuum cleaner
Windows Outsource Monthly
(Balcony Swiped After room is used / weekly 10 minutes Broom
(Dinning/ lounge room Dusted After room is used 15 minutes Dusting spray and cloths
(Gym Dusted After use 30 minutes Dusting spray and cloths
(Kitchen Cleaned After use 20 minutes All-purpose cleaner and cloths
Facilities
This resort has a lot of facilities like a spa, multiple restaurants, fitness centre, pools and bars. The housekeeping does not have to clean all these facilities.
Vista bar
The vista bar & lounge has a lot of seats and chairs which need to be clean well. Also, it has big windows, so for that they will outsource a couple of window cleaners. The rest of the bar can be done by the housekeeping department. As can be seen in de table underneath.
Table 4: cleaning plan of the vista bar
Object Cleaning method frequency Time Products
Carpet Vacuumed Daily 15 minutes Vacuum cleaner
Furniture Dusted Daily 25 minutes Dusting spray and cloths
Furniture Polished Weekly 15 minutes Wax
Lamps Dusted Daily 30 minutes Dusting spray and cloths
Windows Polished Weekly 30 minutes Glass pray and cloths
Doors Polished Daily 25 minutes Wax
Chandelier Dusted monthly 10 minutes Dusting spray and cloths
The One&Only Spa
The housekeeping will not clean the whole spa, because some actions needs specific knowledge and the employees from the spa will know that the best; for example cleaning the pools, cleaning equipment for the massage, hairdresser etc. But the housekeeping department can clean the basic things, as can be seen in the table underneath.
Table 5: cleaning plan of the One&Only spa
Object Cleaning method frequency Time Products
Furniture Dusted Daily 30 minutes Dusting spray and cloths
Furniture Polished Weekly 15 minutes Wax
Beds New linen After each use 10 minutes Clean sheet, pillowcases, and mattress pads.
Doors Polished Daily 15 minutes Wax
Windows Polished Weekly 20 minutes Glass cleaner and cloths
Floor Vacuumed Daily 30 minutes Vacuum cleaner
Floor Mopped Weekly 30 minutes mop
Fitness centre
For the fitness centre counts the same as the spa; the housekeeping department will not clean the whole fitness department. Because also here some machines will need special actions and the employees from the fitness centre will know that the best. But the housekeeping can clean the basic things to be seen in the table underneath
Table 6: cleaning plan of the fitness centre
Object Cleaning method frequency Time Products
Floor Vacuumed Daily 20 minutes Vacuum cleaner
Floor Mopped Weekly 20 minutes Mop
Doors Polished Daily 15 minutes Wax
Windows Polished Weekly 10 minutes Glass cleaner and cloths
Restaurants
For the restaurant and the kitchen the employees of the restaurant and kitchen will clean the entire restaurant every day after closing time
Table 7: cleaning plan of the restaurants
Object Cleaning method Frequency Time Products
Tables Cleaning / setting Every time a table is set 5 minutes (per table) All-purpose cleaner and cloths
Floors Vacuumed Daily (after closing) 20 minutes Vacuum cleaner
Kitchen Cleaned Daily (after closing) 90 minutes All-purpose cleaner, dusting spray, trash bags and cloths
Chandeliers / lamps Outsource Monthly
Public area’s
A part of the duties of housekeeping is also taking care of the public areas. With public areas is meant the lobby, hallways and the terrace.
Lobby & hallways
The One&Only resort has a big lobby, but most of the things can be cleaned by the housekeeping department themselves. The only thing the resort will outsource are some window cleaners, to clean the really big windows in de lobby. What the housekeeping department will clean and how they will clean it, is given in the table underneath.
Table 8: cleaning plan of the lobby and hallways
Object Cleaning method frequency Time Products
Floor Vacuumed Daily 25 minutes Vacuum cleaner
Floor Mopped Weekly 25 minutes Mop
Furniture Dusted Daily 20 minutes Dusting spray and cloths
Lamps Dusted Daily 15 minutes Dusting spray and cloths
Windows Polished Weekly 30 minutes Glass cleaner and cloths
Doors Polished Daily 15 minutes Wax
Chandelier Dusted monthly 10 minutes Dusting spray and cloths
Terrace
The terrace is taken care of by the gardener. They also take care of all the plants in the public areas.
Convention rooms
The One&Only resort has 4 convention rooms: the half ballroom, the full ballroom, Marina room and business centre. These convention rooms can be set on many ways, such as: cinema setting, classroom setting, boardroom setting and more.
All the convention rooms are cleaned in the same way; therefore there is one inventory for all the convention rooms. The different is size is considered in the productivity standard
Table 9: cleaning plan of the convention rooms
Object Cleaning method Frequency Time Products
Floor Vacuumed After use / weekly 10 minutes Vacuum cleaner
Tables Dusted/ cleaned After/ before use 15 minutes Dusting spray and cloths
Cabinets Dusted / organized After/ before use 15 minutes Dusting spray and cloths
Windows Outsource monthly
Part A3
The three levels of sustainability leans on three things: economic value, environmental value and the social value. Those together are the sustainable society. But they cannot be reached without sustainable organizations (people, planet and profit) and sustainable leadership (care for me, care for all, care for me and you).
Sustainable society
People need to think again about the way they look at themselves as a social group. They should not only think about what they want now, but think about what is good for everybody in a long-term.
Environmental value: effective environmental protection.
Social value: equitable social progress.
Economic value: responsible for the economic growth.
Sustainable organizations
Organizations should focus on the economic, environmental and social part. They have to develop a good productive sustainable environment for organizations.
People: thinking about the society. What do people need? How do we deal with their interests?
Planet: thinking about the environment. What kind of impact do the products, services and processes have on the planet?
Profit: thinking about the gainings. Profit does not have to be expressed in money. It can also be for the improvement of knowledge or quality for example.
Sustainable leadership
The ‘leader’ has to be aware that sustainability is a good aim.
Care for me: the value of the individual human life.
Care for me and you: the value of relationships.
Care for all: the value of all living creatures and universe.
How can the One&Only resort apply the three levels of sustainability?
Environmental value: the One&Only resort can apply different actions to make the environment better. Because the hotel is so big, there are also a lot of lights. What the hotel could do, is lights that go on by movement. For example; if somebody is coming out of his/her room, the hallway will be dark. But as soon as the guest will make one step on the hallway the lights will switch on. Hereby, there will be no energy spilled by lights that are on for nothing. Also, at day, they can make sure that they have a lot of windows in their hotel. Then the daylight will light up the hotel and they do not have to switch on any lights.
To make the water use less, the hotel could think about rainwater harvesting. Hereby, there will be no ‘clean’ water spilled, because they catch their water themselves. Also, they can put a shower coach in the bathrooms of all the rooms in the hotel.
The One&Only hotel could also consider recycling. They can put baskets for paper, plastic and glass in the guestrooms.