All organizations, whether commercial, schooling or government normally social system. The persons who run these organizations. Function depends on how the organization works. Human manners are caused and very uncertain. Human resources of an organization representing workers overall and “Human Resource Management is responsible for identifying, selecting, encouraging competent, trained them, facilitate and monitor them to perform at a high level of efficiency and a mechanism to ensure they maintain their relationship with their organization”. So in the police department like (RMP) also is no exception. HRM is very important in the police department because it makes direct services to the public and is responsible for protecting members of society, where the police department envisions a future as a leader in order to maintain Malaysia’s is safe, secure and prosperous while the department’s mission is to give a professional service and quality in protecting the State is to ensure that safe, protected and thriving. Police always put policemen, qualified, well-trained, best-motivated and led by competent superiors would improve the work culture.
Such as in the police department (RMP) it is a Malaysian police force consisting with 111.450 officers and members, and it is headquartered in Police Headquarters, Bukit Aman, Kuala Lumpur. Uniformed forces are unique because compared with other countries, organizations are centralized, i.e. all forms of police general duty policing (General Duties) to the intelligence is under its jurisdiction. Now the Inspector General (the highest position in the police) held by Tan Sri Khalid Abu Bakar and Deputy Chief of Police also went to Sri Datuk Noor Rashid bin Ibrahim.
Police are divided into nine main departments that comprise the Department of Management, Department of Criminal Investigation, Narcotics, Department of Strategic Resources and Technology, Department of Homeland Security and Public Order (KDN / KA), the Special Branch, Commercial Crime Investigation Department, Department of Integrity and Standards and Compliance Department of Crime Prevention and Community Safety. The departments are headed by directors of the rank of Commissioner of Police.
In general, the Department of Management is responsible for the affairs of management and administration of the police. CID furthermore play a part in the investigation of criminal cases and carry out arrests and prosecution of offenders, Narcotics responsibility in the investigation and prosecution of cases related to trafficking and drug abuse problems, the CID is conducting investigations of Commercial , arresting, and prosecute white collar criminals, Department of Strategic Resources and Technology is a department of the police in terms of financial support, supplies, and other weapons, the Department of Homeland Security and Public Order act as ‘operational wing’ police and Special Branch as the department responsible for collecting information and security intelligence.
2. The Importance of HRM in Police Department Organization
The HRM In Police Department is defined as ‘a group of people working in an organization sharing a common perception and core values and beliefs. The range of different issues and concerns in today’s workplace requires careful management Of HRM policies to prevent problems and untoward incidents’ so HRM is very important in the police organization because police officers deal with the citizens of the society as a detectable symbol of government. That why police HRM is complex and demanding because it involves the management of the policemen both on and off duty from the day they are chosen to the day they retire. The essence of the dynamic personnel managing system is getting effective optimum results not only in the short run but also in the long run throughout building and maintaining a gratified, motivated and creative in human organization’. The Police Department has aseriousbasic to practice good human resource supervision policies especially in Royal Malaysia Police Department. ‘This Will Facilitate HRM In RMP Department to getting the right person for the right job, enhanced motivation and morale of lower rank employees (constabulary level), amicable relationship between superiors and subordinates, with the effective training to meet the challenges, a delegation of authority and empowerment’.
In a typical district police force, the individual functions are only the superior’s responsibility. the latter will be assisted by a personals assistant or manager charge of several branches. Assistants done execution under a Superintendent are given a subject, such as employment, appointment, handling of salary, travelling expenses and transfers. They hardly have no any knowledge of or training in personnel management system. personnel management is in the hands of untrained, non professional with only one modest exposure to modern human resource development concepts’. In every organization reaching is of their personal policies is determined by the following three factors.
‘ Success of the organization and its top management in form Collating and determining policies wisely.
‘ The Success of personnel managers in interpreting these personal policies properly.
‘ The success of line executives and their dynamic leadership.
In the context of present day requirements, and there is an urgent need for an independent department of personnel at police headquarters. Management system in police personnel is an awesome responsibility that has taken on new implication. The progress and development of police personnel administration owes its origin to Sir Robert Peel’s London Metropolitan Police Act (1829) and the twelve tenets of the Pelion reforms. Half of the principles are applicable until today which are as follows. Ten major responsibilities are including:
‘ Job analysis & position classification
‘ Recruitment
‘ Examination and placement
‘ Appointment
‘ Orientation, evaluation, promotion and transfers
‘ Compensation
‘ Training, counseling and improvement of working conditions
‘ Employee relations
‘ Discipline and sanctions
‘ Maintenance of personnel records.
The people have demanding expectations ‘ they often want a strong police organization, have strong views on alternative fairness/sentencing methods, and are requesting that police services re-examine how they deal with different kinds of offenders, criminals, lawless elements and other criminals or law breakers in the community. These pressures from the people may caused the police organization to do good and make sure that the people they serve are properly protected from all kinds of crimes that may cause problems to rule and HR. ‘This has a particular impact on how they manage human resource policies, procedures and practices. Staffing decisions, leadership approaches and management frameworks in the policing community require new attention and consideration if police organizations intend to remain relevant and effective over the next decade and more’.
3. Human Resource Management (HRM) and Organizational Strategy
Human resource management (HRM) consists of the various practices used to manage people in organizations. These practices commonly have been grouped into sub disciplines of selection, training, appraisal, and rewards (Fombrum, Tichy, & Devanna, 1984). Wright and McMahan (1992) argued that whereas each function of HRM has evolved through technical innovations generated primarily from a micro perspective that focuses only on the particular function, strategic human resource management (SHRM) studies have begun to examine the determinants of HR practices from a strategic perspective. According to Wright and McMahan (1992), SHRM is dissimilar from traditional HRM at least in two dimensions: First, vertically, it entails the linking of HRM practices with the strategic management process of the organization, and B, straight, SHRM highlights the coordination or congruence among the various human resource management practices through a pattern of planned action.
3.1 Role of Human Resource Management in Organizations.
The human resources management team suggests to the management team how to strategically manage people as business incomes. This includes handling recruiting and signing staffs, coordinating worker benefits and suggesting employee training and development plans. In this method, HR professionals are specialists, not workers in an inaccessible business purpose; they advise managers on many issues related to employees and how they help the organization achieve its goals.
3.1.1. Collaboration
At all levels of the organization, administrators and HR professionals work together to develop employees’ skills. For example, HR professionals guide bosses and supervisors how to assign employees to different roles in the organization, thereby assisting the organization adapt successfully to its situation. In a flexible organization, staffs are shifted around to different business functions based on business priorities and employee preferences.
3.1.2. Commitment Building
HR professionals also suggest strategies for increasing employee commitment to the organization. This begins with using the recruiting procedure or matching employees with the right positions according to their qualifications. Formerly hired, employees must be dedicated to their jobs and feel challenged throughout the year by their manager.
3.1.3. Building Capacity
An HRM team helps a business develop a competitive benefit, which involves building the capability of the company so it can offer a unique set of goods or services to its customers. To build the effective human resources, private companies struggle with all other in a “fighting for ability.” It’s not just about hiring talent; this game is about keeping people and helping them grow and stay committed over the long term.
Chief Human Resources Officers must take a strategic approach to work. Tactic starts by view, extended before the doing. Our business or HR philosophy, our guiding principles or our operating framework makes all the difference. HR should champion high performance instead of helping and serving employees, HR should be developing, supporting, encouraging, and enabling employees’building capacity. We must help our organizations with harnessing human potential and channeling it in the right direction ‘ toward the achievement of the organization’s MSVG. This mindset, perspective, or viewpoint is the starting point to strategic HR.
An HR function that exists to serve employees might as well be a social service, or benefits and aid organization, in contrast to a business. A strategic HR department enables, empowers, and engages employees for the purposes of the business or organization.
There are several ways an organization can improve human resource management (HRM). Some key areas and recommendations include compliance, organization, and employee relations. Effective recruiting and hiring processes can also improve HRM. Overall, the best method is for the company to stay aware, engaged, and current on all key aspects of the organization and the human resources industry.
Building and maintaining a strong workforce is one of the most important tasks of the human resources department. Streamlining and maximizing the effectiveness of this process is often one of the most powerful ways to improve human resource management. Regularly evaluating and troubleshooting the recruitment and interviewing process can help the human resources team to hire employees who are a good organizational fit. This can increase retention of both new and long-term employees.
I firmly believe that another effective technique is to ensure that the department is in full compliance with all governmental and organizational laws and regulations. While there may be a framework in place to ensure compliance, there will often be elements that fall short and that the human resources team may get in the habit of doing incorrectly. It is also highly recommended that the organization has to have a system for keeping apprised of any changes in laws or industry practices.
4. Challenges Faced By Human Resource Management
The main challenge is to ensure the management of critical factors such as human resources to carry out the functions and strategies of the organization with distinction. In this case, the challenges identified internal and external management are: –
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4.1 Changing the mindset of staff
Staff mindset needs to change in line with the rapidly changing environment tyrant.
Thus not only the mindset of staff working for wages only. But rather serve to solve people’s problems and cases that are reported. Perform the functions of human resource management as an excellent organization should be a challenge to every employee. Given that human resource management is the pulse and the heart of public service employees have to change the mindset align with environmental changes occurring in the public service. All employees should be aware of and understand the work is an article of faith than to carry out the work entrusted to us may also earn rewards and blessings in life.
4.2 Applying the Values and Integrity in Ministry.
Although the program is executed many moral values but there are still a lot of poor quality services and not customer friendly. The delivery system does not meet the requirements of the public and not user friendly will affect the image of the organization. In delivering the service the service is the most important thing, people are going to start from the services provided. Integrity is the most important and are emphasized in the department, the member will not discrediting the integrity of the department.
4.3 Claims Customers Increasingly Complex and Dynamic
Give the best service and focus on customer needs is a challenge to human resource management. People management challenge is to create human resources which have high morale MOTIVATION. To face these challenges, human resource management strategy should be focused on training programs for team development, improve the welfare of officials, providing a conducive work environment, encouragement and support from the top management and to increase the involvement of officers of various levels of management in the decision making process , In this case the police had taken appropriate measures to deal with increasingly complex customer demands and dynamics by providing adequate training and establishing training centers and police colleges run courses for their staff.
4.4 Improving the effectiveness of service delivery
Enhance service delivery system to meet the high expectations of customers, streamlining processes and procedures on an ongoing basis to reduce red tape and delays and implementing delegation of authority for decision making in the public service. At the present time the police has improved ‘report system’ to launch the process and busy service can be made anywhere for the public.
4.5 Technological Challenges
Advances in information technology, globalization, economic changes and others will require changes in terms of management and administration of the organization. Changes in ways of working and delivering services system is the best practice This will affect the process of service delivery and excellence in relation to that, the organization needs to adapt the functions performed in order to more efficiently and effectively. Information technology not only has changed the delivery system but also shape public expectations towards the provision of services in terms of hardness and various forms of delivery.
4.6 Code of Ethics Work Poor
There are still people with poor work ethics and do not comply with the established work ethic. Among the negative attitude is dating late work, often take sick leave, typing cards for friends, drink out of work, dealing in office and others. With the disciplinary department that monitors discipline employees this problem can be overcome, the role of officials in giving warning to the men in the event of violation of code of ethics can be reduced during the work ethic of non-compliance.
4.7 Stakeholders Expectations on the Rise
The civil service has been entrusted to take responsibility and control of the state interests of the people. In the interest of the public service must maintain the integrity and competence in the provision and delivery of services.
4.8 Human Capital Development
Human resource management should improve the ability of the competence to carry out various responsibilities. Challenges that must be addressed is to provide coatings leadership through leadership development and succession planning. The challenge is also to create leaders and managers who have the characteristics of a transformation, can become idol (gain trust, respect and confidence), behavior of the whole (the ability to reflect the needs of the future and plans to achieve them), intellectual stimulation triggers (innovation and creativity continuous and manage civil servants to give encouragement to members to generate their full potential.
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5. Recommendation On How HRM Can Be Better in RMP Department
In selected organizations of the Police Department’s practice what they have learned. Max Weber define principles such as division of labor according to the specialization, the management of the Police Department
Royal clearly show specialization in certain fields. There are various positions that separate the duties of each other as narcotics department, criminal investigation department, Logistics department, department of GDP, Special Branch and various other specialized departments. The management is a combination of individual control organizations. Due to the management rather than individual or group of individuals, then for our purposes, it can be defined as the process of planning, organizing, directing, and controlling the use of resources to achieve the objectives and goals of the organization.
5.1 Planning.
Before the organization was carrying out its activities, it must be designed, namely determining in advance what is to be achieved by it. This includes setting goals, objectives, strategies, programs, projects, and work will be played by the organization. In the police department the design direction, objectives and goals set by the leadership.
5.2 Preparation.
In preparation, human resources and materials have been prepared, and is divided into: the perfect combination to ensure that the current planning and achieve their objectives. This includes organizing power level, dividing the units or divisions, as well as selecting staff to fill positions created. This preparation is made by dividing the police into eight different departments with the task of its own. Administration at local level, as well as Bukit Aman contingent arranged in a systematic way for a smooth service.
5.3 Briefing.
Directing provide guidance, counseling, and encouragement of labor to achieve organizational goals. Things to do include providing leadership, motivation, and communication within the organization. Each department has its own leader, as well as various levels of rank officers and members assigned to provide guidance, assistance and encouragement to their subordinates in carrying out its tasks.
5.4 Control
Control refers to the steps watching the performance, comparing the results with the goals of the organization and take appropriate action in the event of authenticity. Control the line of duty is made in every part by putting a more senior officer to oversee members assisted by members of the rank of corporal and above. Now each member has a file called File Control Drug discipline and each member will be evaluated in terms of performance and discipline.
Taking the words Y.Bhg. Tan Sri Osman Chief Secretary to the Government “to ensure that the organization is headed achieve the best performance, Continuous learning, the latest technology, Deep specialization in the areas of responsibility are necessary to achieve organizational efficiency of travel and excellent level .. ”
6. Conclusion
Based on what is discussed above can be described in this topic is the concept of bureaucracy by Max Weber specific manner is encouraged to other organizations that follow due to their specialization, because skilled workers can be had only focus on specific tasks only. However, there are also significant weaknesses can be seen in this concept.
In doing specialized work in the event of a change in position and work. It is troublesome workers and employees in the organization because in the event of a promotion in another field, an employee who only know in a particular field in depth was difficult to adapt to new tasks which they worship with it at the same time inviting the basic flaws in management.